Free merchant tool
How much does one bad review really cost?
Most owners underestimate how badly a single 1-star review hurts their rating. Enter your numbers, see the drop, and find out how many 5-star reviews you need to recover.
Your numbers
Run the scenario.
Math is straight from how Google calculates average rating — we don't need any data from you to estimate this.
The damage
3 new 1-star reviews drop you from 4.60 → 4.51
Today: 4.60 ★
After bad reviews: 4.51 ★
Rating drop
0.09 ★
Per Google's average formula.
5-stars to recover
27
Consecutive 5-star reviews to return to your prior rating.
Why this matters
Most negative reviews come from solvable problems — slow service, billing confusion, a one-off bad day. The merchants who keep their rating high catch these complaints privately, before the customer ever opens Google.